Refund policy

Made-to-order returns and exchanges

WONGZ hoodies are made to order. We do not offer change-of-mind returns or size exchanges for an item correctly produced in the size you selected, except where required by applicable law. Please compare the garment measurements in our size chart before ordering.

Damaged, defective, misprinted, or incorrect items

Email WONGZ with your order number, a description of the issue, and clear photos. Please report problems promptly, ideally within 7 days of delivery, so we can investigate quickly. Submit a product-issue request within 180 days of delivery. We will review the issue with our fulfillment partner and arrange an appropriate replacement or refund for an approved claim.

Contact us before sending anything back. If a return is needed, we will confirm the address, instructions, and shipping arrangements before you send it. Do not send a return to the parcel’s return address without approval.

Cancellations and refunds

Contact us immediately to request a cancellation or change. Once production starts, we may be unable to stop or change the order. We will confirm whether your request is possible. Approved refunds are sent to the original payment method; your bank or payment provider may take additional time to show the refund.

Nothing in this policy limits any rights you have under applicable consumer law.

Questions or order support: wongz.thf593@outlook.com. Include your order number when contacting WONGZ.